Frequently asked
questions
Everything that applies to both cities. For venue-specific details, see the Austin event guide or the Dallas–Fort Worth event guide.
What time should I arrive?+
When you purchase your tickets, you'll select a date and time slot for your visit. You may enter within the 30-minute window on your ticket (an 8:00 time slot means arrive between 8:00 and 8:30). Once inside, you can stay as long as you'd like.
What if I need to change my time slot?+
We know plans change! Tickets can be transferred up to 48 hours before your scheduled time. A $5 fee per ticket applies. Please note:
- Transfers cannot be made into a sold-out time slot.
- If transferring into a higher-priced night, you'll pay the difference.
- No refunds are given if transferring to a cheaper night.
Follow these steps and transfer your tickets for Austin or Dallas to a new time.
Will tickets be sold at the door?+
All tickets must be purchased online in advance. Walk-up sales are not guaranteed, as most nights sell out.
What nights are you open?+
September 17 – October 31, 2026 — the same dates in both cities.
- Opening Night: Thursday, September 17
- Closed nights: Sept 21–23, Sept 28–29, and Oct 5–6
- Open every single night from October 7 through October 31
How does parking work?+
Parking is at the farm and costs $10 per vehicle (no large buses or high-occupancy vehicles). Lines may stack up on busy weekends — you won't be turned away if you're delayed in line. We encourage ride sharing to help ease traffic.
What is the refund policy?+
All sales are final — Pumpkin Nights does not issue refunds. Please double-check your date and time before purchase.
- Tickets purchased through unauthorized vendors cannot be replaced.
- If a night is postponed due to unsafe conditions, your tickets automatically transfer to a new date.
What does VIP include?+
Everything in General Admission, plus:
- Arrive anytime during open hours — no time slot needed
- One Haunted House admission
- One VR Halloween Experience admission
- One-time 15% discount at the Merch Tent
- Free Glow Cotton Candy
Is this a family-friendly event?+
Yes! Pumpkin Nights is designed for all ages. You'll see spooky elements — fog, giant pumpkin spiders, skeletons — but no forced jump scares or gore. For those seeking a scare, an optional $10-per-ticket specialty haunted house is available.
Do kids need tickets?+
Children ages 3 and under are free and don't need a ticket. All other guests need their own — Littles are ages 4–12, adults 13 and up.
Is the trail stroller/wheelchair accessible?+
Our venue is a farm. The path includes grass, dirt, gravel, sand, and hills, which can be challenging for some strollers and mobility devices. Guests using wheelchairs are welcome but should expect uneven terrain.
Can I bring my pet?+
Only service animals are allowed. Pets are not permitted.
Are there real pumpkins?+
Yes! You'll see real carved, painted, and displayed pumpkins throughout the festival. Our larger installations are made with over 10,000 hand-carved artificial pumpkins, allowing massive, detailed displays that last all season — without the pumpkin-rot smell. Look closely: the signs, the spiders, the guitars — it's pumpkins all around you.
How long is the walking path?+
The trail is about a half-mile long. You're welcome to walk through as many times as you like.
What else can I do at the Village?+
The Pumpkin Village is our main festival hub: food and drinks, live entertainment, fire shows, pumpkin carving, photo ops, and local vendors. Each city has a unique lineup — check your city's page for what's on your night.
What if I arrive before sunset?+
The displays glow brightest after dark, but you're welcome to enter when you arrive. While waiting for sunset, enjoy live entertainment, food, drinks, and pumpkin carving in the Village.
Will alcohol be served?+
Yes — alcoholic beverages are available for purchase, along with seasonal non-alcoholic drinks.
Can I wear a costume?+
Absolutely! Costumes are encouraged. Masks are allowed, but please leave props and weapons at home.
What items are not allowed?+
For everyone's safety:
- Drones, UAVs, and remote-controlled devices
- Bicycles, skateboards, scooters, and roller skates (strollers, wagons, and wheelchairs are welcome)
- Weapons of any kind
Bags may be searched upon entry.
Can I bring outside food or drinks?+
Outside food and beverages (including alcohol) are not allowed — we've got plenty of delicious options inside.
Can I leave and come back?+
No re-entry is allowed once you leave the festival grounds — so take your time and make a full night of it.
What should I wear?+
Dress for the weather and wear comfortable shoes or boots for walking. Nights can get chilly, and the trail includes dirt and grass paths.
Do you offer group rates?+
Yes! Groups of 10+ get an automatic 10% discount — just add 10 or more tickets to your cart at checkout. For groups of 50+, reach out to our customer service team for more info.
What if it rains?+
Pumpkin Nights is a rain-or-shine event — we remain open during light rain. In the case of lightning or severe weather we may pause or close temporarily; if your scheduled time is impacted, you'll receive email instructions to transfer your tickets to another night free of charge.
How do I find out about special offers & updates?+
Join our email list for ticket offers, lineup announcements, and behind-the-scenes updates — early-access prelaunch included.
Is there Lost & Found?+
Yes! Visit the Customer Service booth in the Pumpkin Village if you lose something during your visit. Afterwards, contact our team through the help form.
I don't see my question here…+
Reach out to our Customer Service team from the Contact page — they answer fastest through the help form.